ROSS User Support
1-866-224-ROSS (7677)
Click
on image to access ROSS helpdesk
- Minimum Length = 12 characters.
- Must contain at least one alpha character (Aa - Zz).
- Must contain at least one digit (0 - 9) OR one special character.
- 24 unique new passwords must be created before an old password may be reused.
- Passwords expire after 60 days.
- Password minimum age is 24 hours.
- "Password will expire in X days" warning is displayed for the 10 days prior to expiration.
- Accounts are locked after 3 failed login attempts.
- Users with expired passwords have a limited number of opportunities to create a new password.
- When the expired passwords are exhausted the account is locked.
- The Account Manager at the managing dispatch can reset passwords for locked accounts
- Users may also register for the automated ROSS Password Reset Service
- The ROSS Helpdesk can not reset passwords.
ROSS Password Policy - Current as of Version 2.11
(This policy also applies to Web Status User Accounts)
(This policy also applies to Web Status User Accounts)
| Helpdesk Hours |
ROSS Server Status Line | ROSS Knowledge Database |
|---|---|---|
Weekdays
0800 - 2000 ET Emergency support is available after hours at 866-224-7677. (The helpdesk
e-mail is not monitored after hours.) |
For updated server status, call the helpdesk at 1-866-224-7677, and select option 2. | The helpdesk Knowledge Database is a quick, easy way to get answers to some of your questions. |